Yves Gortzak

BiografieYves brings more than 30 years of business experience with leading international companies. He has held various operational and strategic management positions in a commercial, customer-oriented environment. After an educational course, he started his career in the world of ICT and automation. Here he laid the foundation for his managerial, analytical and solution-oriented skills. After various commercial and marketing positions at IT companies such as Microsoft, Yves has been active in the world of Customer Service and Customer Contact since 2000. Experience in the field, he has built up extensive experience over the years in setting up and improving Customer Service teams, implementing complaints management solutions and optimizing telephone accessibility & customer satisfaction.In 2010, Yves decided to continue his career as an independent entrepreneur. His goal: to bridge the gap between company and customer, through clear advice and interim management. In doing so, Yves improves the quality of service and business result.Yves is an expert in reorganizing, leading and managing customer service departments, optimizing customer contact processes and systems, implementing customer satisfaction surveys to providing advice on telephone accessibility and implementing telephony solutions. In addition, he has a lot of experience with project management, works from the Lean Six Sigma philosophy and gets a lot of energy from unburdening his clients. Thanks to his broad work experience, Yves can be deployed in several areas. His aim: to achieve the desired objectives with his client, in the most efficient and customer-oriented way.An overview of his relevant work experience:Interim Customer Service management management relocation international Contact CenterImplementation quality and complaints managementKey Performance Indicators, Service Levels Agreements and ReportingProcess Improvement (Lean) Implementation Telephone accessibility research and adviceImprovement of internal communication and use of intranet organization advice and development of order-to-cash customer processes Do you want to meet Yves? Then come and have a coffee!