Yves brings more than 30 years of business experience with leading international companies. He has held various operational and strategic management positions in a commercial, customer-focused environment. After his studies, he began his career in IT and automation, laying the foundation for his managerial, analytical and solution-oriented skills. Following several commercial and marketing roles at IT companies such as Microsoft, Yves has worked in customer service and customer contact since 2000. Over the years he has built extensive experience in setting up and improving customer service teams, implementing complaints-management solutions and optimising telephone accessibility and customer satisfaction.
In 2010, Yves decided to continue his career as an independent entrepreneur, with one goal: to bridge the gap between company and customer through clear advice and interim management — improving both service quality and business results.
Yves is an expert in reorganising, leading and managing customer service departments, optimising customer-contact processes and systems, implementing customer-satisfaction surveys, and advising on telephone accessibility and telephony solutions. He has extensive project-management experience, works from the Lean Six Sigma philosophy, and gets a great deal of energy from taking work off his clients' hands. His broad experience means he can be deployed across many areas, always aiming to achieve his client's objectives in the most efficient and customer-focused way.
Want to meet Yves? Come and have a coffee!
The UC Group team supported Lely at a time when the company was busy introducing its new generation of milking robots. The order management and service performance challenges that such an introduction provides could therefore be adequately addressed.
