Caroline has more than 20 years of experience in the Customer Service field, as an employee, team leader and Customer Service Manager. She has held these various positions at international, customer-oriented companies in and related to the food industry.
Over the years, Caroline has built up extensive experience in improving Customer Service teams, optimizing and recording work processes and increasing external and internal customer satisfaction. With her respectful and collegial attitude, she uses her knowledge and experience to (further) professionalize the department and take it to a higher level.
Caroline has both a commercial and business background.
Helped by her excellent knowledge of the Dutch, French, German and English languages and her strong communication skills, she easily makes (international) contacts. She is driven, has good analytical skills, has a sense of numbers, is independent, reliable, involved, motivated and careful. She focuses on the big picture, but also has an eye for details.
An overview of her relevant work experience:
The UC Group team supported Lely at a time when the company was busy introducing its new generation of milking robots. The order management and service performance challenges that such an introduction provides could therefore be adequately addressed.
