I have more than 20 years of experience in customer service, as an employee, team leader and Customer Service Manager. I've held these various roles at international, customer-focused companies in and related to the food industry.
Over the years I've built broad experience in improving customer service teams, optimising and documenting working processes and increasing both external and internal customer satisfaction. With my respectful, collegial attitude, I use my knowledge and experience to professionalise a department further and take it to a higher level.
I have both a commercial and a business-management background. Thanks to my excellent command of Dutch, French, German and English and my strong communication skills, I make (international) contacts easily. I'm driven, have good analytical ability, a feel for figures, and I'm independent, reliable, committed, motivated and meticulous. I focus on the big picture, but also have an eye for detail.
An overview of my relevant experience:
My expertise lies in customer service management, process optimisation and supply chain support. I love putting my knowledge to work to take organisations to the next level.
Steel pipe manufacturer Tata Steel Tubes is a subsidiary of Tata Steel and has three branches. The sales, customer service and supply chain departments work from the headquarters in Oosterhout, where approximately 300 people work. The other two offices are located in Zwijndrecht and Maastricht. The markets that the company serves are the automotive, construction, agriculture and heating sectors. The welded pipes that the company makes can be found in fencing, machines, stadiums, roller tracks, cars, trucks and many other products.
The UC Group team supported Lely at a time when the company was busy introducing its new generation of milking robots. The order management and service performance challenges that such an introduction provides could therefore be adequately addressed.
