Service driven, I haveover 20 years’ experience in Order-to-Cash Management in internationalcompanies, focusing on processes, improvement and master data. My excellentknowledge of the Dutch, French, German and English language and my strongcommunication skills allow me to easily make (international) contacts. Iconcentrate on general issues, but also have an eye for details. I am veryexperienced in writing SOPs and work instructions, implementing them in qualitysystems as well as in ERP systems. To accelerate their acceptance, I preferablydescribe them in close cooperation with all stakeholders.
An overview of my relevant experience:
My expertise lies in customer service management, process optimisation and supply chain support. I love putting my knowledge to work to take organisations to the next level.
Steel pipe manufacturer Tata Steel Tubes is a subsidiary of Tata Steel and has three branches. The sales, customer service and supply chain departments work from the headquarters in Oosterhout, where approximately 300 people work. The other two offices are located in Zwijndrecht and Maastricht. The markets that the company serves are the automotive, construction, agriculture and heating sectors. The welded pipes that the company makes can be found in fencing, machines, stadiums, roller tracks, cars, trucks and many other products.
The UC Group team supported Lely at a time when the company was busy introducing its new generation of milking robots. The order management and service performance challenges that such an introduction provides could therefore be adequately addressed.
