Customer service plays a central role in the Supply Chain and is often the starting point for logistics. Good customer service is proactive, attentive and accurate. We know that because of US Group’s strategic, tactical and operational experience.
UC helps clients to optimally align their customer service with their business strategy. Customer service directly impacts on customer satisfaction and supply certainty. Customer service staff substantially influence the costs and quality of the service you provide to your customers, and so also your customers’ satisfaction and your organisation’s results. That’s why improvements often start with customer service.
Our consultants have years of experience in overseeing strategy sessions for clients in various sectors.
Our advice is partly determined by a scan of the current and desired customer service activities. A successful scan requires proper consultation with your organisation’s management and employees. That, in turn, creates support going forward.
In de huidige complexe en onvoorspelbare wereld zijn calamiteiten aan de orde van de dag. Hoewel ze vaak geen impact hebben op jouw organisatie, kunnen de gevolgen enorm zijn als ze dat wel doen. Calamiteiten kunnen leiden tot omzetverlies, terwijl de kosten blijven doorlopen. Is jouw organisatie financieel veerkrachtig genoeg om dergelijke situaties op te vangen?
Read moreLogistics should no longer be seen as a cost item, but as a strategic business partner to achieve your business objectives.
Read moreWe provide readily available and experienced interim professionals if your business is facing temporary shortages of Supply Chain and Production capacity and knowledge.
To comply with the Corporate Social Responsibility Directive (CSRD), you first need to know your current status and then what to do to meet the new requirements. That’s where our sustainability zero measurement comes in.
Improving your Production environment demands an integrated approach. That’s how to optimise results for the whole chain.
Read moreAccurately and correctly measuring and registering CO2 emissions is a major challenge in logistics. Loginex is the NEN 16258-certified software solution for meeting your reporting obligations and creating insight into opportunities for improvement.
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